Privacy Policy

Introduction

At FaroMatch, a booking platform facilitating travel reservations with third-party travel suppliers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website, products, or services.

By using our website or services, you consent to the collection and use of your personal information as described in this policy. You may provide explicit consent by checking a box during account creation or booking, or implied consent by using our services.

We may update this policy periodically. Please review it regularly to stay informed of any changes. Significant updates will be communicated via email or a website notice.

For questions or to exercise your privacy rights, contact us using the details in the Contact Information section.

Types of Personal Information We Collect

We may collect the following types of personal information:

Note: We do not collect sensitive personal information, such as race, ethnicity, religious beliefs, sexual orientation, health data, biometric data, political opinions, or criminal records, unless required by law for specific travel purposes (e.g., visa processing).

Children’s Data

We do not knowingly collect personal information from children under 18, except when included in a group booking with explicit parental or guardian consent obtained during the booking process. If we learn a child has provided personal information without consent, we will delete it. Parents or guardians can contact us to request deletion.

Failure to Provide Information

If you do not provide required personal information (e.g., for legal or contractual purposes), we may be unable to process your booking or provide services. We will notify you if this occurs.

How We Collect Your Personal Information

Information You Provide

We collect information you provide when you:

• Create an account, book a service, or contact us.
• Fill out forms, comment on our website, or participate in surveys.
• Provide payment details or preferences.

Information from Third Parties

We may receive information from third parties, such as social media platforms (e.g., Facebook, Google) when you link your account, including your name, email, or profile picture.

Automatically Collected Information

We collect technical data, such as IP address, browser type, and usage patterns, when you visit our website. This is done using cookies and similar technologies. You can manage cookie preferences through our cookie consent tool or browser settings (see Cookie Policy).

How We Use Your Personal Information

We use your information to:

• Process bookings and provide services.
• Create and manage your account.
• Send transactional emails (e.g., booking confirmations, updates).
• Provide customer support.
• Improve our website and services through analytics.
• Send marketing communications (only with your explicit opt-in consent).
• Prevent fraud and ensure security.

You can opt out of marketing communications by clicking the "unsubscribe" link in emails or contacting us.

Sharing Your Personal Information

We share your information with:

• Travel Suppliers: Airlines, hotels, or other providers to fulfill your bookings.
• Service Providers: Third parties (e.g., payment processors, cloud hosting) that assist with our operations, bound by data protection agreements.
• Legal Authorities: When required by law or to protect our rights.

We do not sell your personal information. Non-personal, aggregated data (data that cannot identify individuals) may be shared for analytics or marketing purposes.

Third-Party Links

Our website may include links to third-party sites with their own privacy policies. We are not responsible for their practices.

Digital Communications

We may contact you via email, SMS, or push notifications for:

• Booking confirmations and updates.
• Customer support responses.
• Marketing messages (only with your explicit opt-in consent).

We may also use WhatsApp for booking confirmations, travel updates, and customer support, but only with your explicit opt-in consent. To opt out of marketing communications, use the "unsubscribe" link in emails, adjust your account settings, or reply "STOP" to SMS or WhatsApp messages. Transactional messages (e.g., booking confirmations) will continue as necessary.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information.
• Correct: Update inaccurate information.
• Delete: Request deletion of your data, subject to legal requirements.
• Opt Out: Stop receiving marketing communications.
• Restrict Processing: Limit how we use your data in certain cases (e.g., for EU/EEA residents under GDPR).
• Data Portability: Request your data in a portable format (e.g., for EU/EEA residents under GDPR).

Contact us at info@faromatch.online to exercise these rights. We may retain some data for legal or operational purposes.

Privacy Notice for California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights:

• Right to Know: Request details about the personal information we collect, use, or share.
• Right to Delete: Request deletion of your personal information, subject to exceptions.
• Right to Opt Out: We do not sell your personal information.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

In the past 12 months, we have collected identifiers, contact information, financial data, transaction data, technical data, and usage data for business purposes (e.g., processing bookings, analytics). We share this data with service providers and travel suppliers as needed.

To exercise your CCPA rights, submit a verifiable request via email to info@faromatch.online or through our website’s privacy request form. We will respond within 45 days (or up to 90 days with notice).

Cookie Policy

Cookies are small files stored on your device to enhance your experience. We use:

• Essential Cookies: For website functionality (e.g., session management, security).
• Performance Cookies: To analyze website usage and improve performance.
• Marketing Cookies: To deliver targeted ads (with your consent).

You are prompted with a cookie consent banner on your first visit to manage your preferences. You can also manage cookie settings through your browser or our cookie consent tool. Blocking essential cookies may limit website functionality.

WhatsApp Notification Policy

We use WhatsApp for booking confirmations, travel updates, and customer support, but only with your explicit opt-in consent. We collect your phone number and booking details, shared only with Meta Platforms Ireland Ltd. (WhatsApp provider) under a data processing agreement. We retain WhatsApp data for up to 3 years to comply with legal obligations or resolve disputes.

Your Rights: You can opt out by replying "STOP" to any message or contacting us. EU/EEA users’ data is protected under GDPR with Standard Contractual Clauses for transfers. U.S. users’ data complies with CCPA.

Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Typical retention periods include:

• Booking Data: Up to 7 years for tax and compliance purposes.
• Financial Data: Up to 7 years for legal and audit purposes.
• Account Data: Until you request deletion or your account is inactive for 3 years.
• Usage Data: Up to 3 years for analytics purposes.

Data Security

We implement industry-standard security measures, such as encryption, secure storage, and access controls, to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy to reflect legal or operational changes. Updates will be posted on our website, and significant changes will be communicated via email or website notice.